1. Introduction

At NCC Life (PVT) LTD, we strive to provide high-quality mobile accessories, computer peripherals, and audio equipment. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure a smooth shopping experience.

2. Eligibility for Returns

You may request a return under the following conditions:

• The item is defective, damaged, or not as described.
• The return request is made within 7 days of purchase.
• The product is in its original packaging with all accessories, manuals, and tags intact.
• The item has not been used, modified, or damaged due to improper handling.

3. Non-Returnable Items

Certain products cannot be returned, including:

• Items purchased on clearance or promotional sales.
• Opened or used earphones, headphones, and other hygiene-related products.
• Products damaged due to misuse, negligence, or unauthorized repairs.
• Digital goods, software, or gift cards.

4. Return Process

To initiate a return, follow these steps:

1. Contact Us – Email us at [email protected] or call 074 074 9298 with your order details and reason for the return.
2. Verification – Our support team will review your request and confirm the eligibility of the return.
3. Return the Item – Ship or bring the product to our office at No. 89 1st Cross St, Colombo 11. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Refund – Once we receive the item, we will inspect it and process a replacement, store credit, or refund within 7 working days.

5. Refund & Exchange Policy

• Refunds will be processed via the original payment method.
• Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or store credit will be issued.

6. Damaged or Defective Products

If you receive a damaged or defective item, notify us within 24 hours of delivery. We will arrange a replacement or refund after verification.

7. Contact Us

For any questions regarding our return policy, please contact us:
  Address: No. 89 1st Cross St, Colombo 11
  Phone: 074 074 9298
  Email: [email protected]