1. Introduction

At NCC Life, we are committed to providing exceptional support to our customers and sellers. Our Support Policy outlines the terms and conditions for accessing customer service, technical support, and after-sales assistance for the products and services offered on https://ncclife.lk

2. Customer Support Services

We offer multiple channels for customer support to ensure a seamless experience:

• Live Chat: Available on our website for quick assistance.
• Email Support: Reach us [email protected] for inquiries and complaints.
• Phone Support: Call us at 074 074 9298 during working hours for immediate help.
• Help Center: Browse FAQs and guides to find solutions to common issues.

3. Warranty & Product Support

• Products sold on NCC Life come with a manufacturer’s warranty (where applicable).
• Warranty claims must be submitted with a valid purchase invoice.
• Customers are responsible for delivering the product to an authorized service center for warranty claims.
• NCC Life is not responsible for damages caused by improper use or unauthorized repairs.

4. Order Issues & Resolutions

If you encounter any issues with your order, such as:

• Wrong or defective items received
• Delayed or missing shipments
• Payment-related concerns

Please contact our support team within 7 days of receiving the product to initiate a resolution.

5. Refund & Replacement Policy

• Refunds or replacements will be processed based on our Return Policy guidelines.
• Customers must provide proof of purchase and product condition when requesting refunds or exchanges.
• Processing time for refunds may vary depending on the payment method used.

6. Seller Support

For sellers on NCC Life, we provide:

• Assistance with product listings and promotions.
• Guidance on handling customer complaints and disputes.
• Seller dashboard support for managing orders and inventory.

7. Contact Us

For any support-related inquiries, reach out to us:
 Address: No. 89, 1st Cross St, Colombo 11, Sri Lanka
 Phone: 074 074 9298
 Email: [email protected]

We strive to resolve your concerns efficiently and ensure a smooth shopping experience.